Wednesday, November 18, 2009

Resolving Conflict: It's Your Choice

Withdraw: When the relationship is unimportant to you and your goals are not important either, you can just walk away and not resolve the conflict

Acquiescence: When the relationship is more important to you than your goals in the situation, you can resolve the conflict by acquiescing, giving in to the other person.

Forcing: When your goals are more important to you than your relationship with the other person, and more important then the other person’s goals, you can resolve the conflict by forcing, getting your own way.

Compromise: When your goals are as important as your relationship with the other person, and as important as their goals, you can resolve the conflict by compromising, giving in a little to meet the other person halfway and still get some of what you want.

Negotiation: When your goals are important to you, but you understand that the other person’s goals are also important, and you want to maintain a good relationship, you can resolve the conflict by negotiating a solution that suits both of you.

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